Customer Implementation Specialist

At JobNimbus, we believe everyone has a hero's journey—and we're inviting you to start yours with us! Join a dynamic and innovative company dedicated to transforming business operations with our powerful tools.

Mission

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the knowledge and tools to successfully implement JobNimbus in their business.

What You'll Be Doing

• Deliver high-impact implementation experiences for new JobNimbus customers.
• Guide customers from kickoff through to completion of the implementation journey.
• Lead live walkthroughs, product trainings, and hands-on onboarding sessions tailored to individual customer needs.
• Drive product adoption by connecting features directly to customers’ goals and workflows.
• Track implementation progress, manage tasks and pipeline, and ensure timely follow-up.
• Manage multiple implementation projects simultaneously in a fast-paced environment.
• Maintain detailed CRM and implementation pipeline hygiene.
• Collaborate with Sales, Support, and Customer Success teams to ensure seamless handoffs and long-term customer success.

What Makes You the Hero for This Job

• Proven success in customer implementation, account management, or project-based implementation roles.
• Excellent communication and presentation skills adaptable to various personalities and technical comfort levels.
• Highly organized, detail-oriented with strong follow-through on tasks.
• Able to manage multiple projects without missing deadlines or details.
• Technically curious and comfortable learning software tools such as JobNimbus and HubSpot.
• Confident leading customer training sessions and live demos.
• Experience in the home exteriors or contracting industry is a plus.

Superpowers

• Extreme Ownership: Own outcomes, proactively lead initiatives, and solve problems without needing direction.
• Customer Obsessed: Strive to create experiences that leave customers impressed and delighted.
• Proactive Learning: Continuously grow and adapt your skills to meet evolving challenges.
• Team Commitment: Collaborate and communicate openly, focusing on collective success.
• Self Awareness: Understand your strengths and areas for growth, building the right support network.